Privacy Policy

Welcome to Slash.lu's website. We are committed to protecting your privacy and ensuring transparency regarding the use of your personal data.

This Privacy Policy explains what personal data we collect when you visit our website (https://slash.lu), the reasons we collect it, how we use it, and the rights you have regarding it.

By using our site, you consent to the collection and use of your information in accordance with this policy.

Slash.lu is the data controller for your personal data collected via this site.

Data Controller Contact Details:

• Name: Slash.lu
• Address: [Your Postal Address]
• Email: contact@slash.lu

If you have any questions about this policy or your personal data, you can contact us at any time at the address provided above.

We collect different types of information, including:

A. Information you provide to us directly:

• Contact Data: Name, first name, email address, phone number, company (when you fill out a contact form, sign up for a newsletter, etc.).
• Account Information: Username, password (if you create a customer account or partner space).
• Message Content: Information you transmit to us via contact forms, emails, or quotation requests.

B. Information collected automatically:

• Browsing Data: IP address, browser type, operating system, pages visited, visit duration, traffic source (referrer).
• Cookies and Similar Technologies: We use cookies and trackers to improve your browsing experience, analyze traffic, and personalize content. Please see our Cookie Policy for more details.

We use your personal data for the following purposes:

• Providing our services: Responding to your requests, processing your orders or quotation requests.
• Communication: Sending you information about our services, newsletters (if you have subscribed), responses to your messages.
• Website Improvement: Analyzing site usage to optimize it and fix bugs.
• Marketing (with consent): Sending you personalized promotional communications (if you have consented).
• Legal Compliance: Responding to our legal obligations, resolving disputes, or enforcing our terms of use.

The processing of your personal data is based on the following legal grounds:

• Performance of a Contract: When processing is necessary to execute a contract to which you are a party (e.g., responding to a quotation request).
• Legal Obligation: When processing is necessary for us to comply with a legal obligation (e.g., retaining fiscal documents).
• Consent: When you have given your explicit consent (e.g., subscribing to the newsletter, non-essential cookies).
• Legitimate Interests: When processing is necessary for the legitimate interests pursued by us or a third party, provided your interests or fundamental rights and freedoms do not override them (e.g., site security, anonymous traffic analysis).

We do not sell, rent, or trade your personal data to third parties. We may share it in the following cases:

• Service Providers: We engage subcontractors for specific services (hosting, email sending, web analytics, payment). These partners only have access to the data necessary for performing their tasks and are contractually required to protect it.
• Legal Obligations: If the law requires it or if a judicial authority orders us to do so.
• Protection of our rights: To protect and defend our rights or property, or those of third parties.

Some of our infrastructure or service providers may be located outside the European Union. In such cases, we ensure that appropriate safeguards are in place to protect your data, in accordance with the GDPR (e.g., European Commission's standard contractual clauses).

We implement appropriate technical and organizational measures to protect your personal data against loss, misuse, unauthorized access, disclosure, and alteration. However, no transmission over the Internet or electronic storage method is ever completely secure.

We retain your personal data only for as long as necessary for the purposes for which it was collected:

• Contact Data: For the duration of our business relationship and up to 3 years after your last contact, unless a longer legal retention period applies.
• Browsing Data: Generally for a period limited by the analytics tools (e.g., 14 months for Google Analytics audience measurement cookies).
• Contractual Data: In accordance with legally mandated retention periods (e.g., 10 years for accounting documents).

In accordance with the General Data Protection Regulation (GDPR), you have the following rights:

• Right of Access: Obtain confirmation as to whether or not data concerning you is being processed, and, where that is the case, access the data.
• Right to Rectification: Obtain the rectification of inaccurate data concerning you.
• Right to Erasure (Right to be Forgotten): Obtain the erasure of your data in certain circumstances.
• Right to Restrict Processing: Obtain the restriction of processing your data in certain circumstances.
• Right to Data Portability: Obtain the transfer of your data in a structured, commonly used, and machine-readable format.
• Right to Object: Object at any time to processing based on our legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Withdraw your consent at any time (without affecting the lawfulness of processing based on consent before its withdrawal).

To exercise these rights, please contact us at contact@slash.lu. We may ask you for proof of identity. We will respond to your request promptly and, in any case, within one month of receiving the request.

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be published on this page with an updated date. We encourage you to review this page regularly for any potential changes.

For any questions regarding this Privacy Policy or your personal data, you can contact us:

• By email: contact@slash.lu
• By post: [Your Postal Address]